Contact information

Contact Information

We're here to help with anything to do with your Light Strike order, from tracking and delivery to returns, faulty items or questions about the product.

Customer support
Alex, our customer support agent, looks after all customer enquiries.
Email: alexfongonline@gmail.com

Response times
We aim to reply to every email within 1–2 business days. Our support hours are Monday to Friday, 9am – 5pm AEST, but feel free to email anytime and we'll get back to you as soon as we can.

To help us sort things out quickly, please include:
- your order number
- the name and email used at checkout
- a short description of your question or issue
- photos or a short video, if your item arrived damaged or faulty